Returning products to IziCwe Academy

This returns policy forms part of our standard terms and conditions of use.

Broken or damaged products

If a product is broken or damaged when you unpack it, you must let us know us within a day of receiving it. We will make arrangements for the damaged product to be returned to us and get a replacement to you. Alternatively, at our discretion, we may elect to refund you in full for the damaged product.

Voluntary returns

Almost all of the products for sale at IziCwe Academy may be returned for credit if you change your mind.
When you return a product to us, we will credit your account with the amount that we charged you for that product. We do not refund any of the delivery fee that we charged on the order, and it is your responsibility to return the product to us in its original undamaged condition.

Products shipped in error

If you receive a product that is different to the one you ordered, you must contact us a day of receiving it. We will make arrangements for the product to be returned to us and to get the correct product to you.